Tag Archives: Airports

What’s it like being an airline gate agent? A passenger’s day behind the podium

Spending a day dealing with hundreds of airline passengers and piles of oversized carryon bags is not most people’s idea of fun. And while I’m no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world’s busiest airport, Atlanta Hartsfield. With 300,000 annual miles and over four million lifetime miles on Delta, I know the airline well. This experience, however, was an eye opener.

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Latest horror stories from TSA

—-A cancer surviving flight attendant was recently forced to remove her prosthetic breast during an airport pat-down. Cathy Bossi, who worries about the cancer risks of excess radiation, after what she called an “aggressive pat down,” told screeners about her prosthesis. “Well, you’ll need to show me that,” said a screener, according to Newser. —A […]

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J.D. Power Ranks Best and Worst Airports

J.D. Power and Associates released its ranking of the best and worst airports in North America, and overall, the evaluation was generally negative. According to J.D. Power, “passenger satisfaction with airports continues to lag behind that of other aspects of the travel industry, largely because passenger expectations of basic needs—such as prompt baggage delivery, airport […]

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